Terms and Conditions
Last Update: August 6, 2026
Please read these Terms and Conditions (the “Terms”) carefully before accessing the Subscription Services, including the proprietary AI-powered software-as-a-service (SaaS) platform for product packaging intelligence (“Platform”), or any other information made available through access to https://www.getneta.ai/ (“Website”). By accessing the Website, you agree, without limitation or qualification, to be legally bound by these Terms, which you acknowledge and agree are enforceable to the same extent as a written agreement signed by you. If you accept these Terms on behalf of an entity, you represent and warrant that you are duly authorized to bind that entity, and that it is bound accordingly. These Terms do not override or reject the terms of a separately negotiated agreement and/or executed Master Services Agreement and/or Order Form between you and Neta AI.
Information About Neta AI and the Website
The Website is owned and operated by NetaCarbon, Inc., a company organized under the laws of the State of Delaware, with its registered address at 525 Washington Blvd, Suite 300, Jersey City, New Jersey 07310. We conduct business under the name Neta AI, and that name is used to refer to us throughout these Terms.
Neta AI operates and maintains the Website, an online source of data, analysis, and information concerning packaging and regulatory intelligence in the United States. Through the Website, we also offer certain subscription services, such as access to the Neta AI Platform (the "Subscription Services"), described in greater detail below.
If you access or use the Website or the Subscription Services on behalf of an organization or entity that has separately entered into a Master Services Agreement (MSA) or similar enterprise agreement with Neta AI (an "Agreement"), that Agreement and any Order Form(s) issued under it govern your organization’s commercial and legal relationship with Neta AI, including fees, term, intellectual property, confidentiality, warranties, and liability. These Terms apply in addition to an applicable Agreement for purposes of governing acceptable use of the Website and the Subscription Services generally, and do not override it. In the event of a direct conflict between these Terms and an applicable Agreement regarding the same subject matter, the Agreement shall control and take precedence for parties to that agreement.
Preliminary Information
When you access the Website and/or the Subscription Services, you represent and warrant that you have the legal capacity to be bound by contractual obligations and that your use of the Subscription Services and/or the Website will conform to all laws applicable to you.
You likewise represent and warrant that all information you supply to Neta AI is truthful, accurate, and correct, and you agree to inform Neta AI promptly whenever any such information ceases to be true, accurate, and correct.
You are solely responsible for everything done in connection with your use of the Website and/or the Subscription Services. This is applicable whether you use the Website as a visitor (a "Visitor") or as a person who has acquired any of the Subscription Services (a "Customer"); and, to the extent relevant, it applies equally whether your Customer access is held individually or is granted under a multi-use license.
Placing an Order
If you wish to subscribe to any of the Subscription Services, Neta AI will furnish you with an order form (an "Order Form"), which you must complete and sign. Each Order Form will identify the particular Subscription Services you have elected to purchase together with the agreed price for those Subscription Services (the "Price"), exclusive of any taxes that may apply. The burden of due diligence with respect to the Order Form rests with you: before submitting it to Neta AI, you must satisfy yourself that it correctly captures the Subscription Services you intend to purchase.
Your submission of an Order Form operates as your consent to Neta AI's undertaking of verification and security checks with respect to the information contained in that Order Form. Neta AI may, in particular, draw upon that information to administer a multifactor authentication check in the course of your use of the Subscription Services.
You warrant that the information you have provided to Neta AI is true, accurate, and correct, and you further warrant that you will notify Neta AI promptly of any change affecting that information.
Contract Formation
Your submission of a signed Order Form amounts to an offer on your part to purchase the Subscription Services from Neta AI.
Your contract with Neta AI (the "Contract") takes effect, if you are a Customer, when Neta AI accepts your offer by issuing an order confirmation, and, if you are a Visitor, from the moment you begin using the Website.
Where you are a Customer, Neta AI will additionally issue you an invoice specifying the details for payment, including the date on which payment falls due (the "Due Date").
Your Services Usage
Where you are a Customer, Neta AI hereby grants you a non-exclusive, non-transferable, non-sub-licensable license (“License”) to use the Website and the Platform, subject to your compliance with these Terms.
Such License may be either for a fixed or unlimited number of Authorized Users on behalf of the Customer (“Authorized Users”). You agree that you shall bring these Terms to the attention of all Authorized Users under a License and that such Authorized Users agree to be bound by these Terms.
Where you are a Customer, following dispatch of an order confirmation by Neta AI you shall be provided with sign-in credentials (“Login Details”) in order to enable Authorized Users to gain access to the Subscription Services.
Where you are a Customer, you hereby acknowledge and agree that you are solely responsible for procuring and paying for access to the internet to enable you to receive and to access the Subscription Services. We are not liable to you if you are unable to receive and/or access the Subscription Services for any reason outside of our control. You should check your junk folder for any correspondence we send you, and ensure that your system and/or settings are not set to block or discard such correspondence.
You hereby represent, undertake and warrant that:
all information supplied by you to us for the purpose of registering as a Customer is true, complete and accurate in all respects;
you shall keep passwords and access codes supplied by Neta AI secure and confidential;
you shall procure that no unauthorized access to and/or use is made of the Subscription Services; and
you shall inform Neta AI immediately if you have any reason to believe that the access code and/or password has become known to any individuals not authorized to use them or if the Subscription Service is being used, or is likely to be used, in an unauthorized way.
You acknowledge and agree that you shall:
not use the information presented on the Website or derived from the Subscription Services otherwise than in accordance with these Terms;
use the Website and the Subscription Services entirely at your own risk;
not sub-license, rent, lease, transfer or assign any rights in the Subscription Services, including without limitation copyright, trademark and other intellectual property rights, to any other person, or attempt to do any of the foregoing;
not alter or remove any copyright notices or other notices indicating the proprietary ownership by Neta AI or any third party of any Intellectual Property Rights (defined below) in the Subscription Services or related materials;
comply with all instructions and policies from Neta AI from time to time in respect of the Website and the Subscription Services;
co-operate with any reasonable security or other checks or requests for information made by Neta AI from time to time;
not allow any person in respect of whom Login Details have not been assigned to access or use the Platform;
not download and/or store all or any of the materials/information in anything other than their original form and for any reason other than those permitted under your License;
not create a database or any other collection or record, whether in electronic or hard copy, by systematically downloading and storing any or all of the information available on the Platform;
not create derivative works based on the Subscription Services; and
not use the Website or any Subscription Services for any unlawful purpose.
Use of Submitted Data
If you have subscribed to the Platform under an Agreement, you may furnish to Neta AI certain information concerning your business and services to enable Neta AI to provide its Subscription Services in connection with the Platform. You represent and warrant that any information you submit through the Platform shall:
be accurate, current, and true;
not infringe the rights of any third party, including any copyright, right of confidentiality, contractual right, or privacy right; and
be free of any virus or other malicious code.
The Platform is provided for informational purposes only, and you agree that you shall not treat or rely upon its contents as legal, financial, or other professional advice.
Neta AI retains the right, in perpetuity, to use the information you provide under Section 6.1 on an anonymized basis for its reasonable business purposes, including the preparation of its own analyses and the improvement of its business and services.
Forum Rules
The Website incorporates certain interactive features including, without limitation, market insights, company announcements, blogs, and similar facilities. Any commentary, material, or other content posted, submitted, or transmitted by Neta AI through those features is referred to in these Terms as the "User Content".
You agree to observe and abide by such rules as Neta AI may publish on the Website from time to time governing the User Content (the "Community Rules").
You acknowledge that with regard to the User Content published on the Website, Neta AI neither guarantees nor makes any representation as to the accuracy, integrity, or quality of such User Content.
While it is not practicable for Neta AI to verify the accuracy and truthfulness of all User Content published on the Website, where Neta AI becomes aware of any User Content that is, or may be, misleading, untrue, offensive, or unlawful, that infringes or may infringe the rights of any third party, that is or may be in breach of these Terms, Neta AI may review such User Content and determine in its discretion whether to remove it from the Website.
If you consider that any User Content published on the Website infringes any legal right of yours or is otherwise not permitted under these Terms, please notify Neta AI immediately, providing specific particulars, at support@getneta.ai.
Prices and Payment
Where the Price for the Subscription Services is not displayed on the Website, it may be obtained upon request to Neta AI. Save where expressly stated to the contrary, every Price quoted on the Website is exclusive of all applicable taxes, duties, and levies, each of which shall be borne and discharged by you in addition to, and at the same time as, the Price. You acknowledge and agree that the Price may be varied by Neta AI from time to time, provided always that any such variation shall be notified to you in writing and shall not take effect in respect of any subscription for which you have already submitted the relevant Order Form; where you elect to renew an existing subscription, however, that renewal shall be subject to any variation in the Price, notice of which shall be given to you in advance of renewal.
You may discharge any payments owed by you to Neta AI by credit card, debit card, or such other method of payment as Neta AI may agree to accept, and you acknowledge that Neta AI may engage third-party payment processors to process your payment; by executing an Order Form for any of the Subscription Services, you consent to Neta AI's doing so.
Without prejudice to any other right or remedy available to it, Neta AI reserves the right to withhold or deny access to any of the Subscription Services where Neta AI has not received payment in full of the agreed-upon Price and any additional charges when due. Where the payment, or any part thereof, remains unpaid after the applicable due date, Neta AI reserves the right to charge interest on the outstanding amount in accordance with the agreed-upon mechanism between the parties.
In the event that Neta AI becomes, for any reason, unable or unwilling to continue providing access to the Website and the Platform, in circumstances not attributable to any fault on your part, Neta AI shall, upon your request, refund a pro-rated portion of any part of the Price paid by you in advance in respect of the unexpired term of your License, provided that such refund shall constitute your sole and exclusive remedy in such circumstances.
Termination
Where you are a Visitor, you may terminate your Contract with Neta AI at any time by ceasing all access to, and use of, the Website. In all other cases, and except where these Terms expressly provide otherwise, your right to access and use the Website and the Platform shall cease automatically upon the expiry of the term agreed between you and Neta AI.
Neta AI may suspend or terminate your access to and use of the Website and the Platform at any time, with immediate effect and without liability to you, where Neta AI reasonably believes that: (a) there has been any fraudulent use, misuse, or abuse of any feature or functionality of the Website or the Platform, whether in whole or in part; (b) you have provided any false, inaccurate, or misleading information to Neta AI; or (c) there has otherwise been any material breach of these Terms by you, or by any person using your Login Details. The exercise by Neta AI of any right under this Section shall be without prejudice to any other right or remedy available to it under these Terms or at law.
Warranties and Representations
Although Neta AI has used reasonable commercial endeavors to ensure that the information contained on the Website is accurate, current, and compliant with U.S. law, the Website and the Platform are provided strictly on an "as-is" and "as-available" basis. Accordingly, Neta AI makes no warranty or representation, whether express or implied, that the Website or the Platform are fit or appropriate for any particular use to which you may wish to put them, and you assume all risk as to their suitability for your purposes.
Where you access the Website or the Platform from any jurisdiction outside the United States, Neta AI makes no warranty or representation, whether express or implied, that the Website or the Platform are permitted under the laws or regulations applicable in that jurisdiction. You are advised to satisfy yourself that you may lawfully subscribe to and use the Website and the Platform in the jurisdiction in which such use takes place, and Neta AI accepts no liability whatsoever in respect of any failure by you to do so.
Neta AI does not represent or warrant that the Website or the Platform are, or will remain, free from infection by viruses or from any other code of a contaminating or destructive nature; you are responsible for implementing such procedures and virus-screening protocols as are sufficient to protect your computer systems. Nor does Neta AI represent or warrant that the Website will be accessible from or compatible with all computer systems; you are responsible for ensuring that your computer systems satisfy the technical specifications necessary to access and use the Website.
You acknowledge and agree that Neta AI may rely upon third-party providers in order to make the Website and/or the Platform available to you. Accordingly, Neta AI does not warrant that access to the Website or the Platform will be uninterrupted, timely, secure, or free from fault or error at all times. Neta AI may, from time to time, provide or promote links to third-party websites or services on the Website; you acknowledge that Neta AI neither controls nor is responsible for any such website or service, and that Neta AI makes no warranty or representation of any kind, whether express or implied, in respect of the same.
Save for the warranties and representations expressly set out in these Terms, all other warranties, representations, guarantees, conditions, and terms whether express or implied, and whether arising by statute, common law, course of dealing, trade usage, or otherwise, and whether made in writing or orally, are hereby excluded to the fullest extent permitted by U.S.-based applicable law.
Limitation of Liability
Neta AI shall not be liable to you, whether in contract, in tort (including negligence), for breach of statutory duty, or otherwise, and whether or not such loss was foreseeable, for any loss or damage arising out of or in connection with your use of, or reliance upon, the Website or the Platform (or any content contained therein) that falls within any of the following categories: (a) indirect, special, or consequential loss or damage; (b) loss of any specifically expected or anticipated outcome; (c) loss of profits, income, or revenue; (d) loss of anticipated savings; (e) loss of business; (f) loss of opportunity; (g) loss of goodwill or reputation; (h) loss or corruption of data; (i) loss of contract; (j) loss of use; or (k) wasted management or staff time.
Intellectual Property
Neta AI owns the title to, the copyright in, and all other intellectual property rights of whatever nature (collectively, "Intellectual Property Rights") subsisting in the Website, the Platform, and every element of the Subscription Services, including, in particular, the content of any bespoke versions, modifications, or translations thereof, howsoever delivered (collectively, the "Property"). You acknowledge and agree that you neither own nor shall acquire any title, copyright, or other Intellectual Property Rights in the Property, or any other right in respect of the Property, save as expressly set out in these Terms. These Terms convey to you only a limited License to use the Subscription Services, the Platform, and any other Property, and shall not be construed as conveying to you any title to, or ownership of, the same.
Save to the extent expressly permitted under your License and these Terms, you are prohibited from: (a) reproducing, copying, editing, transmitting, uploading, or incorporating into any other material any part of the Website; and (b) removing, modifying, altering, or otherwise using any registered or unregistered mark, logo, or design owned by Neta AI or its licensors, or doing anything that may be regarded as taking unfair advantage of the reputation or goodwill of Neta AI, or that may constitute an infringement of any of the Intellectual Property Rights owned by, or licensed to, Neta AI.
The provisions of this Section 12 shall continue after the termination of these Terms.
Privacy Policy
Any information you provide to Neta AI at any time, including, without limitation, information concerning your company, business, employees, customers, or agents, shall be processed in accordance with Neta AI's privacy policy, available at www.getneta.ai/privacy (the "Privacy Policy"). The terms of the Privacy Policy are incorporated into, and form part of, these Terms, and you agree to be bound by them.
For the purposes of all data protection laws applicable in the United States, Neta AI is the controller in respect of the personal data provided to it, on the basis that Neta AI determines, among other things: (a) what personal data is required in order to access the Website; (b) the design of the product and Platform, the applicable access rights, and Neta AI's ability to block access for any individual; (c) the manner in which personal data is used within the Website; (d) whether any third party is required to process personal data on Neta AI's behalf as part of the provision of access to the Website; and (e) the period for which personal data is retained.
Disclaimer
You acknowledge and agree that any commentary, information, or other content posted on the Website, or contained within the Platform, is provided for general information only and is not intended to constitute, and shall not be relied upon as, advice of any kind. In particular, the information is not intended to be, and shall not be treated as, a definitive or complete statement of the law, nor does it constitute legal, regulatory, or other expert advice or recommendations upon which you or any other person should rely. Accordingly, Neta AI disclaims, to the fullest extent permitted by applicable law, all liability and responsibility arising from or in connection with any reliance placed upon such information, whether by you, by any person accessing the Website or the Platform, or by any person to whom their contents may be communicated.
General Provisions
Assignment. Neta AI may assign, transfer, or subcontract any of its rights or obligations under these Terms at any time. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without Neta AI's prior written consent.
Variation of these Terms. Neta AI reserves the right to modify these Terms at any time. Any such modification shall be notified to you in writing or by electronic communication.
Changes to the Website and Platform. Neta AI reserves the right, without notice, to amend, improve, withdraw, or correct any error or omission in the Platform, the Website, or any part thereof.
Entire Agreement. These Terms, together with any document expressly referred to in them, constitute the entire agreement between you and Neta AI in respect of your use of the Website and supersede any prior terms, conditions, agreement, understanding, or arrangement between you and Neta AI, whether oral or in writing. For the avoidance of doubt, where you are a party to an applicable Agreement (as defined in Section 1.3), that Agreement and any Order Form(s) issued under it remain in full force and shall control over these Terms to the extent of any conflict, as set out in Section 1.3.
Non-reliance. You acknowledge and agree that, in entering into these Terms, you have not relied upon any warranty, undertaking, promise, or representation, whether made or implied by anything said or written on the Website, on the internet, or in the course of any negotiation between you and Neta AI, save as expressly set out in these Terms.
Severance. If any provision of these Terms is held by any court or competent authority to be unlawful, invalid, or unenforceable, in whole or in part and for any reason, that provision shall to that extent be severed from the remaining provisions, which shall continue in full force and effect to the fullest extent permitted by law.
Waiver. No failure or delay by Neta AI in insisting upon strict performance of any of your obligations under these Terms, or in exercising any right or remedy available to it, shall constitute a waiver of that or any other right or remedy, or relieve you from compliance with your obligations. No waiver by Neta AI of any default shall constitute a waiver of any subsequent default. No waiver by Neta AI of any provision of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
No third-party rights. These Terms are not intended to confer any benefit upon, and shall not be enforceable by, any person who is not a party to them.
Indemnification. You shall indemnify, defend, and hold harmless Neta AI, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your access to or use of the Website, the Subscription Services, or any reports or other materials; (b) your breach of these Terms; (c) your violation of any applicable law or regulation, or of the rights of any third party; or (d) any User Content or other information or material submitted, posted, or transmitted by you.
Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual dispute or claim), shall be governed by and construed in accordance with the laws of the State of New York, United States, and you irrevocably submit to the exclusive jurisdiction of the state and federal courts located in New York, NY in respect of any such dispute or claim.
Dispute resolution; Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, including their formation, interpretation, breach, or validity, shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days following written notice of the dispute. If the dispute is not resolved within that period, it shall be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, conducted by a single arbitrator in New York, New York. The arbitrator shall have exclusive authority to resolve any dispute regarding the interpretation, applicability, or enforceability of this arbitration agreement. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek emergency or interim injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, without waiving its right to arbitrate the underlying dispute. To the fullest extent permitted by applicable law, each party waives any right to a trial by jury in connection with any such dispute.
Class Action Waiver. Any arbitration or other proceeding to resolve a dispute under Section 15.11 shall be conducted only on an individual basis and not as a class, collective, consolidated, or representative action, and no arbitrator shall have authority to conduct any arbitration on a class or collective basis. If this class action waiver is found unenforceable as to a particular claim or dispute, that claim or dispute (and only that claim or dispute) shall proceed in court and be severed from arbitration, and the remainder of Section 15.11 shall remain in full force and effect.
